SkyX is a trading name of Thynkr Systems Ltd (Company No. 15306717), registered at Office 2, 1st Floor, 73 Station Passage, London E18 1JL, United Kingdom. We are the data controller for the personal data we process. Contact us at [email protected] or +44 (0)333 011 8207.
We collect the following personal data:
We use personal data for the following purposes:
We process personal data under the following lawful bases: consent (form submissions), legitimate interest (service improvement, business communication), contractual necessity (service delivery), and legal obligation (regulatory compliance).
We do not sell your personal data. We share data only with: our hosting providers (UK-based VPS), our AI model providers (OpenAI — for processing chat conversations), and payment processors (when you become a client). All third-party processors are bound by data processing agreements.
All data is encrypted at rest using AES-256 encryption. Data in transit is protected by TLS 1.3. API credentials are stored in an encrypted vault. Access to personal data is restricted to authorised personnel only. Our servers are located in the United Kingdom.
We retain personal data for as long as necessary to provide our services. Chat conversation logs are retained for 12 months. Lead data is retained for 24 months or until you request deletion. Client data is retained for the duration of the service agreement plus 6 years for legal and accounting purposes.
Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our website uses essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings. Our AI chat widget uses session cookies to maintain conversation context — these expire after 24 hours.
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
We may update this privacy policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website.
If you have a complaint about how we handle your data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.